Director of Patron Services

4 days ago


St Louis, Missouri, United States St. Louis Symphony Orchestra Full time
About the Position

The Director of Hospitality and Audience Experience plays a critical role in enhancing the concert experience for our patrons, upholding exceptional service standards, and fostering a culture of welcome and belonging.

Main Responsibilities
  • Develop Innovative Strategies: Collaborate with cross-functional teams to develop innovative audience engagement strategies and deepen patron loyalty.
  • Lead Front of House Operations: Direct the planning of front of house logistics for all scheduled concerts and events, overseeing concessions, bars, and premium experiences.
  • Manage Team Performance: Direct the recruitment, hiring, training, and management of all front of house staff, and oversee accounting processes, including payroll and purchasing.


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