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Senior AV/VC Systems Specialist
2 months ago
About Upgrade, Inc.
Upgrade, Inc. is a leading fintech company that provides innovative financial solutions to everyday consumers. As a pioneer in the industry, we have delivered over $31 billion in affordable and responsible credit to our 5 million customers. Our company is backed by prominent technology investors and has been valued at $6.3 billion.
Our Culture
We have built a dynamic, collaborative, and inclusive culture where team members work together to drive innovation and excellence. Our team is passionate about designing and delivering new and better products that make a meaningful difference in people's lives. We are committed to creating a workplace that is energizing, supportive, and empowering.
Our Team
Our IT Corporation team is seeking an experienced Senior AV/VC Systems Specialist to join our team. As a key member of our team, you will play a critical role in designing, setting up, configuring, troubleshooting, and maintaining systems that support AV/VC environments. You will work closely with our IT team and organization to ensure that both in-house and 3rd party AV/VC hardware and software meet the needs of the business.
Key Responsibilities
- Perform preventive maintenance room checks on AV/VC equipment in our office.
- Deploy, administer, and design conference meeting rooms that support Google Meet and Zoom.
- Work closely with our C-suite to troubleshoot technical issues.
- Coordinate AV/VC projects with our IT and leadership teams in our offices.
Requirements
- 5+ years of experience supporting AV/VC systems (Google Meet, Zoom, Logitech) with a strong understanding of software management systems (Crestron, e-Control, Zoom, etc).
- Troubleshoot client OS (MacOS, Windows, ChromeOS) issues and have a strong understanding of network principles.
- Competence and understanding of AV technologies and IT systems on a technical level.
- Good verbal and communication skills, collaboration, and working across teams, with an attention to detail.
- Experience supporting C-suite executives and leadership teams.
- Capability to adapt to new equipment, devices, and technology without formal training.
- Bachelor's degree in Information Systems or related field experience (optional but preferred).
What We Offer
- Great open office space.
- Paid time off (PTO).
- 401K matching.
- Comprehensive benefits package: Medical, dental, vision, life insurance & disability.
- Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation.
- Paid parking or platinum pass.
- New Hire Training Program.
- Wellness Incentive Program.
- Kitchen fully stocked with snacks and beverage.
