Technical Support Specialist
1 day ago
Student IT Support Role
We are seeking a motivated and detail-oriented student to join our IT support team at St. Louis Community College.
About the Position:
The IT student worker will provide technical assistance and network problem resolution to end-users by diagnosing questions and guiding users through step-by-step solutions.
- Provide technical support via telephone, chat, email, remote tools, or in person.
- Resolve authentication problems, basic software support, verify proper hardware and software setup, power cycling, navigate college applications, print-related issues, and troubleshoot email issues.
Requirements:
- Ability to communicate clearly and concisely, both orally and in writing.
- Ability to manage interpersonal conflict situations requiring tact, diplomacy, and discretion.
Preferred Qualifications:
- Must be a student enrolled in at least 6 for-credit hours per semester with a cumulative GPA of at least 2.0.
- Computer experience.
- Proficient spoken and written English.
- Punctual and reliable.
- Customer service experience.
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