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Technical Support Specialist

1 month ago

Bridgeton, Missouri, United States St Louis Community College Full time

Student IT Support Role

We are seeking a motivated and detail-oriented student to join our IT support team at St. Louis Community College.

About the Position:

The IT student worker will provide technical assistance and network problem resolution to end-users by diagnosing questions and guiding users through step-by-step solutions.

  • Provide technical support via telephone, chat, email, remote tools, or in person.
  • Resolve authentication problems, basic software support, verify proper hardware and software setup, power cycling, navigate college applications, print-related issues, and troubleshoot email issues.

Requirements:

  • Ability to communicate clearly and concisely, both orally and in writing.
  • Ability to manage interpersonal conflict situations requiring tact, diplomacy, and discretion.

Preferred Qualifications:

  • Must be a student enrolled in at least 6 for-credit hours per semester with a cumulative GPA of at least 2.0.
  • Computer experience.
  • Proficient spoken and written English.
  • Punctual and reliable.
  • Customer service experience.