Seasonal Sales Team Member

2 days ago


Brownsville, Texas, United States Michaels Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused Seasonal Sales Team Member to join our team at Michaels Stores. As a key member of our sales floor team, you will be responsible for providing an exceptional shopping experience for our customers, ensuring a well-merchandised and in-stock store, and supporting our shrink and safety programs.

Key Responsibilities
  • Provide fast and friendly customer service, ensuring a positive shopping experience for all customers.
  • Execute cash handling to standards, including operating a cash register and handling customer transactions.
  • Engage customers on the benefits of our Rewards program and complete enrollments.
  • Educate customers on our Voice of Customer (VOC) survey and encourage feedback.
  • Merchandise recovery and maintenance, including restocking shelves and maintaining store displays.
  • Support the merchandise return and go-back process, as well as general store recovery.
  • Acknowledge customers, help locate products, and provide solutions to meet their needs.
  • Participate in the truck un-load and stocking processes, ensuring truck standards are followed and completed within budget.
  • Support shrink and safety programs, including maintaining a secure and organized store environment.
  • Assist with Omni-channel processes, including online order fulfillment and customer service.
Requirements
  • Retail and/or customer service experience preferred.
  • Ability to remain standing for long periods of time and move throughout the store.
  • Regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Work Environment

Public retail store setting, with all public areas climate-controlled. Some stock rooms may not be climate-controlled, and some outdoor work may be required for tasks such as retrieving shopping carts or unloading trucks.

The Frame shop contains glass cutters and heat presses, and work hours include nights, weekends, and early mornings.



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