Current jobs related to Automotive Warranty Administrator - Bastrop - Covert Chevrolet Buick GMC - Bastrop

The Automotive Warranty Administrator is responsible for managing the warranty claims process for automotive products and services at Covert Chevrolet Buick GMC - Bastrop. This role serves as a liaison between customers, manufacturers, and service departments, ensuring that warranty claims are processed with precision and efficiency. Key responsibilities include overseeing warranty records, verifying warranty coverage, and collaborating with relevant stakeholders to resolve warranty-related concerns. To thrive in this position, candidates must possess strong organizational skills, meticulous attention to detail, and excellent communication capabilities.

Benefits Offered

• Competitive Salary
• Weekends Off
• Health Coverage
• Retirement Plan (401(K))
• Monday to Friday Schedule: 8:00 AM - 5:00 PM
• Flexible Working Hours Available

Key Responsibilities

• Timely and accurate processing of warranty claims in accordance with manufacturer guidelines and dealership policies
• Verification of warranty coverage for automotive parts and services by reviewing manufacturer warranties and service agreements
• Collaboration with service technicians to identify warranty-related issues and propose appropriate solutions
• Coordination with manufacturers and suppliers to secure authorization for warranty repairs or replacements
• Maintenance of detailed records of warranty claims, including documentation, approvals, and reimbursements
• Monitoring the status of warranty claims and ensuring timely follow-up for resolution
• Assistance to service advisors and dealership personnel with warranty-related inquiries
• Collaboration with the accounting department to manage warranty receivables and payables
• Staying updated on manufacturer warranty policies, procedures, and changes to ensure compliance
• Identification of process improvements for efficiency and contribution to the development of effective warranty processing systems
• Adherence to dealership and industry standards for customer service, professionalism, and ethical conduct

Qualifications Required

• High school diploma or equivalent; post-secondary education or relevant certifications preferred
• Previous experience in automotive warranty administration or a related field is beneficial
• Proficiency in computer applications, including MS Office and dealership management systems
• Strong organizational skills with the ability to prioritize tasks and manage multiple projects
• Exceptional attention to detail and accuracy in data entry and record maintenance
• Effective verbal and written communication skills for professional interactions with customers, colleagues, and manufacturers
• Problem-solving skills to address warranty-related challenges and find effective resolutions
• Ability to work independently and collaboratively in a team environment with minimal supervision
• Familiarity with automotive terminology, parts, and repair processes is advantageous
• Commitment to delivering outstanding customer service and building positive customer relationships
• Adaptability to changing priorities and fast-paced dealership environments
• Drug testing may be required

We are an equal opportunity employer and prohibit any form of discrimination or harassment based on various protected characteristics.