Restaurant Operations Trainer
6 days ago
Job Summary
The Restaurant Operations Trainer is responsible for administering training, development, and educational programs to ensure consistent execution of Big Boy Restaurants International LLC operating systems.
Duties and Responsibilities
- Results-driven planning, organizing, and coaching to enhance guest service levels, menu execution, and sanitation.
- Teaching classes, pre-shift huddles/meetings, cross-training, scheduling, food cost and cost controls, productivity reports, functional aisle and dining room set-ups.
- Following up with Area Directors, Area Managers, Restaurant Managers, and Franchise Business Directors to ensure proper documentation of training completion.
- Working closely with the Vice President of Restaurant Operations & Training, the Director of Training, and the Director of Operations Services to ensure all written and pictorial development tools/content are current/up-to-date.
- Presenting training in classroom formats for managers and hourly employees, including Management Modules, Development of People, 4 Pillars, It's Your Big Boy, and New Store Openings.
- Leadership Duties
- Training new employees to their job.
- Working as a team to plan/prioritize the work of others.
- Assigning work with collaboration of Area Director/Executive General Manager.
- Trains less senior employees on an ongoing basis.
- Reviews/evaluates work of less senior employees with the Executive General Manager.
- Assists in identifying staff needs.
- Promotes Brand to assist in recruitment to fill positions.
Qualifications
Job Skills:
- High School Diploma or GED.
- Sufficient strength and agility to lift and carry up to 50 lbs.
- Bending, reaching, and climbing stairs.
- Ability to work long hours and be on your feet for long periods of time.
- Ability to read, count, write, and follow recipes accurately.
- Able to stand/sit and drive a vehicle for long periods of time.
- Good hearing, visual, English speaking, memory, writing, reading, math, and organizational skills.
Desired Traits/Hospitality Skills:
- A helpful personality.
- The ability to work well with others and maintain professionalism at all times.
- The ability to develop and build professional relationships with staff and guests.
- Great communication and leadership skills.
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