Optician

3 weeks ago


Derwood, Maryland, United States EssilorLuxottica Full time
Job Summary

We are seeking a highly skilled Optician to join our team at EssilorLuxottica. As an Optician, you will play a critical role in delivering exceptional customer experiences, fostering customer retention, and promoting outstanding associate/doctor satisfaction.

Key Responsibilities
  • Drive profitable store sales by fostering a retail selling culture and utilizing effective retail sales skills.
  • Develop professional business relationships with other Associates and Doctors.
  • Fills ophthalmic eyeglass prescriptions and fits and adapts lenses and frames, including:
    • Evaluating prescriptions in conjunction with customer's visual requirements.
    • Asking lifestyle questions to determine customer's vision needs.
    • Recommending specific lenses, lens coatings, and frames to suit customer needs.
    • Assisting customers in the selection of frames and coordinating frames with optical measurements and prescription.
    • Conducting measurements of bridge and eyesize, temple length, vertex distance, pupilary distance, and optical centers using appropriate tools.
    • Troubleshooting vision issues confidently and bringing to resolution for customer satisfaction.
    • Aiding in training of new associates to help them understand frame and lens selection.
  • Assist with ensuring each store is effectively merchandised and presented according to Planogram and other Company standards.
  • Ensure high quality through accurate measurements, correct pricing, POS entry, and realistic delivery time quotes.
  • Maximize Managed Vision Care relationships and sales opportunities.
  • Assist with the timely implementation of approved Marketing programs by the execution of marketing programs and initiatives, and company standards for signage and promotions.
Requirements
  • HS Diploma or equivalent.
  • ABO Certification.
  • Experience and results with a retail or customer service establishment.
  • Ability to sell through use of sales skills and accountability for sales results.
  • Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business.
  • Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate, doctor, and host relationships.
  • Success in store merchandising and attention to detail.
  • Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up.
Preferred Qualifications
  • Bachelor degree or equivalent experience in retail operations.
  • 3+ years of experience with a retail or customer service establishment.
  • Experience with personal computers.

We offer a competitive pay range, bonus, and commission plan, as well as a first-class total rewards package, including health care, retirement savings, paid time off/vacation, and various employee discounts. EssilorLuxottica is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to providing reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. Please contact us at to request a reasonable accommodation.