Mobility Service Agent

6 days ago


Milwaukee, Wisconsin, United States SIXT USA Full time

Job Description: We are looking for a talented Rental Experience Specialist to join our team at SIXT USA. As a key member of our branch operations, you will provide exceptional customer experiences, ensuring seamless vehicle rentals and management.

Your Key Responsibilities:
  • Customer Engagement: Greet customers, gather feedback, and improve future rental experiences
  • Attention to Detail: Ensure customers take personal belongings, inspect vehicles for damage, and direct issues to the appropriate channels
  • Service Excellence: Advise customers on rental charges, provide accurate receipts, and maintain a clear, customer-focused process
  • Vehicle Management: Identify vehicles for maintenance or grounding, ensure proper location, and support business needs
  • Adaptability: Work in various weather conditions and take on additional tasks as needed

About Requirements:

  • Education & Experience: High school diploma or GED, 1 year of customer service experience
  • Licenses & Authorization: 18 years old, valid driver's license with a clean driving record, authorized to work in the US without sponsorship
  • Computer Skills: Basic computer navigation, familiar with Microsoft Office applications
  • Work Hours & Travel: 40 hours/week, day or evening shifts, open to travel (5-10%), possible air travel
  • Uniform & Language: Willing to wear a company uniform, speaking other languages is a plus

About Salary: The estimated annual salary for this position is approximately $55,000 - $70,000, based on industry standards and local market rates.

Benefits:

  • Paid Time Off & Holidays: PTO, sick leave, time-and-a-half pay for public holidays
  • Employee Assistance Program: Access support through our Employee Assistance Program
  • Exclusive Employee Rentals: Benefit from employee-only rental rates, family rental options, and exclusive discounts
  • Uniform & Perks: Company uniform, weekly dry cleaning, professional appearance

About Us:

SIXT is a leading global mobility service provider with €3.07 billion in sales and 9,000 employees worldwide. Our mobility platform ONE offers a range of services, including car rental, car sharing, and cab services. We prioritize customer experience and outstanding customer service, focusing on entrepreneurship and long-term stability.


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