Dining Experience Ambassador
4 days ago
**About Union Square Cafe**
Union Square Cafe, a flagship restaurant of the esteemed Union Square Hospitality Group, has been a beloved institution in New York for over 35 years. Our mission is to provide an exceptional dining experience that embodies the spirit of hospitality and camaraderie.
We are seeking a skilled Maitre D' to join our Service team, overseeing the smooth operation of bookings, initial guest interactions, and warm farewells. The ideal candidate will possess a deep understanding of what drives a world-class dining experience and be able to balance multiple tasks with poise and efficiency.
**What You'll Do:**
- Enlightened Hospitality Champion: Foster a culture of warmth and inclusivity, ensuring every guest feels valued and welcome.
- VIP Treatment: Recognize and cater to our regular guests, as well as create opportunities to engage new ones.
- Wait Time Expert: Provide accurate estimates and find ways to exceed guest expectations.
- Liaison Extraordinaire: Communicate effectively between guests, management, service staff, and kitchen teams.
- Efficient Problem-Solver: Work with urgency and composure to address any issues that may arise.
- Reservations Guru: Understand and apply effective booking strategies, leveraging Sevenrooms to maximize coverage.
- Cover Count Specialist: Collaborate with management and guest experience teams to optimize table arrangements and boost sales.
**What We Need from You:**
- At least 2 years of experience in a guest-facing role in a restaurant setting.
- A genuine passion for delivering exceptional guest experiences.
- Fluency in English; additional languages are a plus but not required.
- The ability to stand or walk for extended periods.
**What You'll Get from Us:**
- An hourly rate of $10.65 + tips.
- Comprehensive health, dental, and vision insurance after one month of employment.
- Paid time off to support your work-life balance.
- Paid parental leave.
- Dining credits and discounts at USHG restaurants.
- Eligibility for the USHG Digital Wallet.
- A matched 401(k) plan to help you invest in your future.
- A generous employee referral program.
- Access to mentor programs, career development classes, and personalized career advancement support.
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