Automotive Service Advisor

3 days ago


Lakewood, United States Emich Chevrolet Full time
Job Overview

Emich Chevrolet is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities
  • Customer Interaction: Greet customers in a timely and friendly manner, determining vehicle needs based on customer information and a vehicle walk-around.
  • Service Coordination: Set, confirm, and prepare for appointments with customers to expedite their service experience.
  • Repair Order Management: Produce repair orders for customers with full transparency, including cost and time estimates.
  • Communication: Communicate frequently with Technicians and Parts Associates to ensure timely completion of work.
  • Follow-up: Follow up with customers on the status of their vehicle, based on how the customer wants to be informed.
  • Vehicle Delivery: Create a great vehicle delivery experience for the customer.
  • Sales Goals: Set and achieve targeted sales goals.
Requirements
  • Education: High school diploma or equivalent.
  • License: Valid commercial driver's license and clean driving record.
  • Experience: Accredited training in service advisor skills, customer satisfaction, and quality control, as well as automotive service advisor experience.
  • Skills: Ability to read, write, and speak English fluently, ability to concentrate and accomplish tasks despite interruptions, multitasking skills, and proficient use of computers/business machines.
Benefits
  • Health Insurance
  • Vision Insurance
  • Dental Insurance
  • Life Insurance
  • 401K
  • Paid Time Off
  • Holiday Bonus Club

Emich Chevrolet is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.


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