Cleveland Clinic Ambassador

6 days ago


Mentor, Ohio, United States Cleveland Clinic Full time

About Cleveland Clinic
Cleveland Clinic is a world leader in patient care and medical research. We strive to deliver exceptional experiences for our patients and their families, making us the top choice for healthcare providers nationwide.

Job Description
We are seeking a highly motivated Patient Service Specialist to join our team at Mentor Hospital's Medical Office Building. As a key member of our front-line staff, you will be responsible for providing a comprehensive, proactive, and 'Patients First' experience for patients and visitors.

Responsibilities
* Create a welcoming and professional environment for patients and their families* Investigate and resolve patient issues using the established HEART model* Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services* Enter and maintain confidential patient information* Educate patients on MyChart and Appointment Pass

Requirements
* High school diploma or GED* Two years of experience in patient registration, appointment scheduling, insurance processing, or customer service OR an associate's degree and one year of experience OR a bachelor's degree* Knowledge of medical terminology* Ability to type a minimum of 30 WPM

Compensation and Benefits
* Salary range: $55,000 - $70,000 per year* Comprehensive benefits package including medical, dental, and vision insurance* Paid time off and holidays* Opportunities for career growth and advancement* A supportive work environment with a diverse team of professionals


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