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Customer Service Representative

2 months ago

Seattle, Washington, United States Levi Strauss Full time
About the Role

We are seeking a highly motivated and customer-centric Sales Associate to join our team at Levi's Stores in Seattle, WA. As a Sales Associate, you will be responsible for delivering an exceptional customer experience through various functions and procedures related to customer service, sales, merchandising, and store operations.

Key Responsibilities
  • Provide outstanding customer service and ensure a positive shopping experience for all consumers.
  • Stay current with supplied tools and seasonal guides to demonstrate excellent product knowledge and suggest looks that incorporate the latest trends and current promotions.
  • Engage consumers with the Red Tab Loyalty program and promote Levi's omni-channel experience.
  • Resolve consumer concerns in a manner consistent with company policy and with consumer satisfaction in mind.
  • Partner with store management on elevated consumer issues.
  • Efficiently handle all cash handling and merchandise operations, including shipment processing, floor set, markdown, and replenishment systems, while maintaining standards.
  • Perform store procedures in compliance with store policy.
About You

We are looking for a collaborative role model who exhibits behaviors aligned with our company culture of inclusion and belonging. You should be proficient in technology, enjoy learning new tools, and be available to work a flexible schedule to meet our needs, including evening, weekend, and holiday shifts.

You should be able to lift up to 40 pounds, as well as constant standing, walking, kneeling, squatting, bending, reaching overhead, and climbing ladders with or without reasonable accommodation. Having reliable transportation is also a must.

We offer a comprehensive benefits package that includes a 401K match, five hours of paid volunteer time per month, and a product discount of 60% off regular-price merchandise.

What We Offer
  • A dynamic and inclusive work environment.
  • Opportunities for professional growth and development.
  • A comprehensive benefits package.
  • A product discount of 60% off regular-price merchandise.
Equal Employment Opportunity

Levi Strauss & Co. is committed to equal employment opportunity, affirmative action, and recruiting and maintaining a workforce that welcomes and respects people from diverse backgrounds while enabling our employees to make an impact.