Expert Sushi Artisan

Company Overview:

At Hy-Vee, we believe that our employees are our greatest asset. We are dedicated to providing a welcoming atmosphere and exceptional service to our customers.

Position Title: Sushi Chef

Department: Asian Cuisine

FLSA Status: Non-Exempt

General Overview:

The Sushi Chef is responsible for crafting and fulfilling customer orders while ensuring food safety standards are met. This role involves managing inventory, verifying product quality, and maintaining a positive image of the company through outstanding customer service.

Core Competencies:

• Collaborative Teamwork
• Adaptability and Growth Mindset
• Results Driven
• Customer-Centric Approach
• Professional Conduct

Reporting Structure:

Reports to: District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, Health Wellness Home, Food Service Director, Asian Department Manager, Assistant Asian Department Manager, Service Managers.

Supervises: Sushi Clerk

Key Responsibilities:

• Prepare fresh sushi for customers, both pre-packaged and made-to-order.
• Deliver prompt, efficient, and friendly service, demonstrating care and patience in all customer interactions.
• Greet customers warmly and engage with them, fostering a welcoming environment.
• Learn and use customers' names to personalize interactions whenever possible.
• Answer phone calls promptly, providing helpful service and taking product orders.
• Assist customers by:
  • Guiding them to desired products
  • Retrieving items that are out of reach
  • Helping with heavy items
  • Documenting and communicating customer suggestions
• Collaborate with team members to ensure customer satisfaction and a positive work atmosphere.
• Maintain cleanliness and sanitation in the work area at all times.
• Participate in scheduling and oversee food ordering and planning.
• Communicate effectively with customers regarding food and preparation methods.
• Contribute to merchandising strategies for sushi products.
• Attend company and industry meetings as required.
• Adhere to company policies and store guidelines.
• Consistently report to work on time.

Additional Responsibilities:

• Conduct fresh sushi demonstrations.
• Stay informed about meal trends and menu planning.
• Perform other related duties and special projects as needed.

Qualifications:

High school diploma or equivalent with food safety training and certification. One to three years of relevant experience preferred.

Physical Demands:

• Ability to exert up to 50 pounds of force frequently and up to 10 pounds constantly.
• Visual acuity for tasks requiring close vision and depth perception.
• Capability to perform physical activities such as balancing, kneeling, reaching, standing, walking, and lifting.

Knowledge, Skills, and Abilities:

• Logical thinking to solve problems with various variables.
• Arithmetic skills for calculations involving fractions and percentages.
• Ability to compose correspondence and follow technical manuals.

Work Environment:

This position may involve exposure to raw fish, flour, dust, noise, and temperature variations. Occasional exposure to cleaning chemicals may occur. The work environment is fast-paced and may involve significant pressure.

Equipment Utilized:

Oven, steamer, scale, mixer, shrink wrap machine, register, walk-in cooler, knives, serving cases, and inventory management systems.

Contact:

Regular interaction with internal customers and the public, along with weekly communication with suppliers and vendors.

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