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Project Manager Senior

1 month ago


Raleigh, North Carolina, United States Crescens Full time
Job Title: Project Manager Senior

Crescens is seeking a highly skilled Project Manager Senior to lead the implementation of a centralized Electronic Health Record (EHR) helpdesk using ServiceNow ITSM and CXone Cloud Contact Center platform.

Key Responsibilities:
  • Lead the end-to-end project management of the centralized EHR helpdesk implementation, ensuring all deliverables, timelines, and quality standards are met.
  • Develop detailed project plans, timelines, budgets, and resource allocations to ensure project goals are achieved within scope and on time.
  • Manage communication and collaboration between internal IT teams, clinical stakeholders, vendors, and external partners.
  • Coordinate with cross-functional teams to ensure the integration of CXone with the helpdesk solution and ServiceNow for seamless call routing, ticketing, and workflow automation.
Requirements:
  • 5+ years of project management experience, preferably in healthcare IT or EHR implementations.
  • Proven experience with ServiceNow ITSM platform implementation, including designing and optimizing workflows.
  • Experience with CXone Cloud Contact Center or other call center/contact center solutions.
  • Experience with EHR Change Management, including involvement with change management boards and the creation of change governance workflows.
Preferred Qualifications:
  • Project Management Professional (PMP), Certified ScrumMaster (CSM), or ITIL certification.
  • Strong understanding of EHR systems and healthcare IT environments, with experience managing change in compliance with HIPAA and HITECH.