Desktop Support Specialist
4 weeks ago
Job Summary:
As a Desktop Support Specialist at Canyon County, you will provide first-level technical services to the County's departments and offices. This role requires excellent customer service skills, as you will interact with customers to troubleshoot computer hardware and software issues and answer their questions.
Key Responsibilities:
- Customer Service:
- Operate on a help desk team to respond to customer issues and questions, including in-person, over the phone, and within a ticketing system.
- Follow processes and procedures to provide timely solutions or escalate to Tier-2 teams.
- Software Support:
- Install, configure, and maintain county-wide software such as office productivity applications, collaborative tools, and remote access clients.
- Install, configure, and maintain business-line software and tools.
- Troubleshoot software problems, work with product support on more complex issues.
- Hardware Support:
- Install, maintain, and upgrade computer hardware.
- Troubleshoot and repair hardware problems, work with manufacturer support on more complex issues.
- Support and maintain county printers, scanners, and mobile devices.
- Teamwork:
- Work collaboratively with team members, including all members of the IT department.
- Maintain a knowledge base of past issues and proven solutions.
- Be an integral part of the County's onboarding/offboarding process.
- Contribute to projects by assisting as needed.
Qualifications:
- High School diploma or GED equivalent is required.
- Minimum of four (4) years experience performing computer-related help-desk work.
- CompTIA A+, CompTIA Tech+, Microsoft Certification, or equivalent formal training a plus.
- Equivalent combination of experience and training may be considered.
Essential Physical Abilities:
- Clear speech with or without an accommodation, to effectively convey detailed or important instructions or ideas accurately, loudly and/or quickly.
- Sufficient clarity of hearing with or without reasonable accommodation to enable the employee to hear average or normal conversations and receive ordinary information.
- Visual acuity, with or without an accommodation, to read instructions, review and organize documents.
- Requires sufficient personal mobility and physical reflexes, which permits the employee to function in a general office environment to accomplish tasks.
- Ability to lift up to 50 pounds.
Disclaimer:
To perform this job successfully, an individual must be able to perform the primary job responsibilities satisfactorily with or without reasonable accommodation.
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