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Healthcare Support Specialist
2 months ago
About Versant Health
Versant Health is a leading administrator of managed vision care, serving millions of clients' members nationwide. Our mission is to help members enjoy the wonders of sight through healthy eyes and vision.
Job Summary
We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our members, responding to their inquiries, and resolving their issues in a timely and professional manner.
Key Responsibilities
- Provide exceptional customer service to members, responding to their inquiries and resolving their issues in a timely and professional manner.
- Act as a liaison between members, providers, and internal business partners to provide an exceptional customer service experience.
- Use proprietary systems to respond to customer inquiries and requests, adhering to defined customer service standards.
- Identify and perform requirements relative to specialty services, including but not limited to student proof, prior approval, medically necessary contacts, special voucher/authorization processing, and requesting enrollment cards.
- Shadow perspective associates and new associates during initial instruction, providing feedback to the hiring management team and trainer.
- Ability to probe and identify the critical content of inquiries and route caller as appropriate.
- Meet and/or exceed all performance expectations.
Requirements
- Minimum High School Diploma or GED.
- Minimum 1 year of related experience.
- Knowledge and experience in the insurance, health, or vision care industry preferred.
- Proficiency in Microsoft Office.
What We Offer
Versant Health offers a comprehensive Total Rewards package, including health and dental insurance, tuition reimbursement, 401(k) with company match, pet insurance, and no-cost-to-you vision insurance for you and your qualified dependents. We are also invested in your success, with many opportunities for advancement and development throughout all stages of your career with us.
Equal Employment Opportunity
Versant Health is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at Versant Health without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
