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Night Operations Supervisor

2 months ago

Paramus, New Jersey, United States BJ's Wholesale Club Full time

Become a vital part of our dynamic team, which consists of over 34,000 dedicated members, committed to supporting our communities and members at BJ's Wholesale Club. We pride ourselves on fostering a collaborative and inclusive workplace where every team member can thrive, develop, and express their true selves. Together, we strive to deliver exceptional service and convenience to our members, assisting them in saving on essential products and services for their households.

Benefits of Joining BJ's Wholesale Club

- Competitive weekly pay

- Comprehensive time-off programs to accommodate diverse lifestyles*

* Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty

- Flexible benefit plans tailored to your evolving needs*

* Multiple medical plans**, Health Savings Account (HSA), two dental plans, vision plan, flexible spending options

*Eligibility requirements may vary by position

**Medical plans may differ by location

Position Overview

The Night Operations Supervisor is tasked with leading and guiding club merchandising efforts, ensuring that products are available for sale in adequate quantities throughout the store, while delivering a positive service experience to our members. This role also involves overseeing and directing the activities of the merchandising department team members and acting as a key holder for the club.

Leadership Responsibilities:

  • Demonstrate business acumen and strategic thinking through effective utilization of business data.
  • Lead through transitions, embodying leadership qualities, building trust, and championing business growth.
  • Communicate effectively, providing teams with the necessary information for success.
  • Foster high-performing teams by cultivating a collaborative culture, offering timely feedback and direction to drive results and enhance team member engagement.
  • Achieve results by executing business expectations within established timelines, setting clear goals, and ensuring accountability.

Team Member Development:

  • Educate, mentor, and guide team members through the club-level training process, promoting engagement across all responsibilities.
  • Encourage a culture of growth, strategic thinking, ethical decision-making, and engagement, addressing concerns with a member-first approach.
  • Ensure a safe and positive work environment for all team members.
  • Embrace diversity and inclusion, collaborating with respect and recognizing team member achievements while working towards common goals.

Member Experience:

  • Ensure excellence in service at every interaction.
  • Set service standards for all team members, empowering them to resolve member concerns effectively.
  • Maintain a safe and positive environment for our members.
  • Commit daily to GOLD Member Standards, which include:
    • Greet, Anticipate, Appreciate (GAA)
    • Fast, Friendly, Full, Fresh, Clean

Club Standards: Lead teams to consistently deliver GOLD club standards.

  • Define and exemplify the GOLD standard daily, ensuring:
    • All items are stocked and promotional plans are executed.
    • Visible and accurate signage is maintained.
    • The environment is clean and organized, both inside and out.
    • Perishable areas are stocked and rotated while maintaining the cold chain.

Business Acumen:

  • Develop a thorough understanding of key metrics and reporting for overall club and departmental performance.
  • Drive performance and profitability by leveraging reporting to identify trends and opportunities.
  • Anticipate process breakdowns and implement corrective measures proactively.
  • Communicate the connection between consistent operational performance and achieving financial targets to your team.

Key Responsibilities:

  • Collaborate with the Assistant Club Manager to build effective merchandising teams through selection, training, performance management, coaching, and discipline as necessary.
  • Lead the merchandising team to manage product displays and signage.
  • Participate in the onboarding process for new team members.
  • Communicate with management regarding staffing levels and team performance.
  • Ensure proper product display and signage, maintaining adequate stock levels throughout the store.
  • Execute company directives related to merchandising, resets, and sales initiatives within designated timeframes.
  • Recommend merchandising changes to boost sales.
  • Oversee the maintenance and functionality of the building and equipment.
  • Serve as the designated forklift trainer for the club, operating the forklift safely and efficiently.
  • Ensure all team members adhere to safety and sanitation protocols, addressing any safety concerns promptly.
  • Responsible for cash office operations.
  • Uphold all club policies and procedures.
  • Perform additional duties as assigned, including working in other departments as needed.
  • Regular and predictable attendance is a crucial aspect of this role.

Qualifications:

  • Basic computer skills (MS Word, MS Excel, Email) are required.
  • A high school diploma, college degree, or relevant experience in big box wholesale, retail, grocery, and/or management is preferred.
  • Forklift operation certification is required.
  • Prior experience in forklift operation and merchandising is preferred but not mandatory.
  • Must be at least 18 years old.
  • Successful completion of required training and certification processes is necessary.
  • Demonstrated leadership skills, including team supervision, training, and driving results.
  • Open availability for shifts is required.

Working Conditions:

  • Most of the time will be spent standing and moving continuously on hard surfaces, with frequent need to position oneself to examine merchandise.
  • May require lifting objects up to 30 pounds and moving heavier or awkward items with assistance.
  • Work environment may include exposure to moving machinery and loud equipment, requiring effective communication.
  • Occasional exposure to temperature extremes in freezer or cooler units, as well as company-approved chemicals and cleaning agents.

In accordance with Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ's Wholesale Club, we consider a variety of non-discriminatory factors when determining salary. Actual salaries may vary based on factors such as location, education, experience, and qualifications. The pay range for this position starts at $56,250.00.