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Service Desk Operations Manager
2 months ago
Advanced Technology Leaders Inc is seeking a highly skilled Service Desk Lead to join our team. As a Service Desk Lead, you will be responsible for providing exceptional technical support to our clients and ensuring that our service desk operations run smoothly.
Key Responsibilities:- Technical Support: Provide technical support to clients via phone, email, and in-person, resolving issues and answering questions in a timely and professional manner.
- Service Desk Operations: Manage and coordinate the day-to-day activities of the service desk, including scheduling, staffing, and resource allocation.
- Team Leadership: Lead and mentor a team of technical support specialists, providing guidance and coaching to ensure they have the skills and knowledge needed to succeed.
- Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and effectiveness.
- Education: Bachelor's degree in Computer Science, Information Technology, or related field.
- Experience: Minimum 3 years of experience in a technical support role, with at least 1 year of experience in a leadership or supervisory capacity.
- Certifications: CompTIA A+ or equivalent certification.
- Skills: Excellent communication and interpersonal skills, with the ability to work effectively with clients and team members.
- Health Benefits: Comprehensive medical, dental, and vision insurance.
- Paid Time Off: Generous paid vacation and sick leave policy.
- Retirement Plan: 401(k) retirement plan with company match.
