Financial Solutions Specialist
6 days ago
Mercantile Bank is a dynamic financial institution dedicated to empowering individuals and businesses through innovative solutions. Our commitment to excellence, inclusivity, and innovation drives us to deliver exceptional services that cater to the unique needs of our customers.
We are seeking an experienced Financial Solutions Specialist to join our team in Comstock Park, MI. This role offers an exciting opportunity to shape the customer experience and drive business growth through high levels of customer interaction, product knowledge, and sales expertise.
Salary and BenefitsThe estimated annual salary for this position is $50,000-$60,000, depending on experience. In addition to competitive compensation, Mercantile Bank offers a range of benefits, including multiple medical plans, company-paid life insurance, health savings account, flexible spending account, 3 weeks' vacation, sick time, 11 paid holidays, and a giving day to support community involvement.
Job DescriptionAs a Financial Solutions Specialist, you will play a pivotal role in delivering exceptional sales and service to our customers. Your responsibilities will include:
- Greeting customers warmly and understanding their financial needs.
- Opening new accounts and cross-selling products and services to meet or exceed branch sales goals.
- Performing transactions such as deposits, withdrawals, payments on loans, and check cashing efficiently and courteously.
- Assisting management with operational and compliance tasks, reinforcing risk management procedures with tellers, and contributing to an engaging, customer-focused environment.
To thrive in this role, you will need a blend of strong interpersonal and technical skills. Key qualifications include:
- Excellent customer service and communication skills.
- Robust knowledge of the bank's products and services.
- Strong decision-making abilities to provide approvals for teller transactions and offer guidance to team members on risk management policies.
- Collaboration and teamwork skills to assist colleagues and management with daily branch operations.
Mercantile Bank has grown from a humble idea to over 40 locations, $5.6 billion in total assets, and 700 employees. Our values remain at the heart of everything we do - through inclusivity, innovation, and collaboration, we achieve excellence every day. We are accountable not only to our customers but to our employees and the communities in which we serve.
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