Operations Supervisor

2 weeks ago

Cameron, Texas, United States AMR Corp. Full time
Job Title: Operations Supervisor

Job Summary:

The Operations Supervisor plays a crucial role in ensuring the delivery of high-quality care and service in a professional and cost-effective manner. This position is responsible for supervising field personnel, providing direct patient care, and ensuring compliance with company protocols and regulations.

Key Responsibilities:

  • Ensure continuous quality improvement through clinical management and protocol compliance
  • Investigate accidents and major incidents to gather information, resolve issues, and communicate findings
  • Coordinate operations during times of disaster
  • Gather information from customers regarding issues and problems, document complaints, and work with others for resolution to ensure customer satisfaction
  • Provide appropriate resources to debrief care-giving personnel (CCTs, Paramedics and EMTs) after particularly critical incidents (Critical Incident Stress Debriefing)
  • Schedule crews to staff units, including re-scheduling for employees on sick leave, and ensure crews are on the street at the beginning of their shifts
  • Function as a crew Paramedic or EMT as required
  • Manage the storage, distribution and collection of narcotics
  • Provide support and assistance to the field personnel to help them achieve maximum performance
  • Provide daily direction and clarity of expectations to field personnel
  • Collect information, conduct meetings and resolve issues with regard to employee problems, issues and concerns
  • Coach employees to perform at their highest levels and provide performance feedback
  • Assist employees in career planning
  • Provide support to crews by acquiring needed resources
  • Participate in the resolution of union or non-union grievances and administer the disciplinary process
  • Communicate division and AMR information to field employees clearly, gather information from the field regarding company issues, and report and help resolve field-management issues
  • Partner with human resources to ensure the availability of employee counseling as necessary
  • Identify needs and support continuous improvement in employee development through training
  • Participate in orientation of new employees
  • Administer company policies and procedures, as well as employment law in a consistent manner
  • Interact daily with fire, police, hospital, physician group, nursing homes and other service providers regarding the integration and delivery of services and to manage the AMR image with facilities
  • Participate in community service to enhance the image of the company
  • Identify customer processes that lead to enhancements of service
  • Supervise the daily operations of the field
  • Collect paperwork and generate reports for management
  • Assist crews in stocking trucks/units
  • Ensure unit readiness by managing the fleet and materials
  • Screen trip tickets
  • Reinforce importance of complete, accurate, and timely completion of run reports

Success Measures:

  • Employee Performance
  • Employee Satisfaction (survey results) and Morale
  • Employee Performance and Productivity
  • Employee Development (bench strength)
  • Teamwork (smooth operation flow)
  • Employee Empowerment
  • Retention Rate/Turnover

Qualifications:

  • Experience: EMS Field Experience, Past supervisory experience, Field Training officer experience or Instructor experience, Experience as a SSC or EMD
  • Education: High School Diploma or equivalent (GED), Associate of Arts or Bachelor of Science or Arts in Business, Healthcare or Appropriate Field of Study
  • Skills: Ability to employ discretion and confidentiality
  • Credentials/Licenses: Current Paramedics or EMT certification/all other required certifications

Working Conditions and Mental/Physical Requirements:

Frequently: See Physical Agility Test, kneeling, stooping, bending, leaning, flexibility, multiple physical activities performed at the same time (carrying multiple equipment while pushing on pram)

Constantly: Hearing/listening/talking, clear speech, simple touching/dexterity, typing, sitting, flexibility-upper body, seeing

Mental Requirements:

[e.g., Critical thinking skills with the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.]

Guiding Values and Behaviors:

Employee must consistently exhibit our guiding principles:

  • Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do.
  • One Team - We respect each other and achieve together what no individual can alone.
  • Innovation - We are driven to develop solutions that inspire progress.
  • Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
  • Ownership - We are accountable for what we do and take pride in how we do it.
  • Citizenship - We are dedicated to being good stewards in the communities we serve.

Reporting Relationships:

Reports to: Operations Manager

Interrelationships: Operations; Operations Management

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