Operations Supervisor

Job Summary

The Operations Supervisor is responsible for managing the organization of medical waste operations and transportation at Sharps Medical Waste Services. This role involves overseeing daily activities within the facility, including safety, training, facility compliance, receiving, shipping, and document management.

Key Responsibilities

• Oversee all processing operations in conjunction with the warehouse lead.
• Manage and oversee all transportation operations in conjunction with Dispatch.
• Work with Operations, Sales, and Hospital teams to accomplish daily deliveries and urgent customer requests/service.
• Perform routine quality control checks on sharps washing machines/containers to ensure sanitation protocols are being met.
• Responsible for discarding and recording unrepairable equipment for proper inventory adjustments.
• Identify, measure, and report Key Performance Indicators (KPI).
• Follow up with missed stops and help coordinate with customers on new pickups.
• Manage State permits and renewals.
• Ensure continual improvements of productivity standards and worker safety in all phases of plant operations.
• Communicate performance standards and objectives; conduct performance evaluations, recommend salary adjustments, promotions, transfers, and dismissals.
• Maintain Budget and P&L.
• Administer all Company policies and procedures, communicate to staff, interpret as necessary, ensure compliance and safety.
• Monitor and ensure staff is performing functions safely and productively, making recommendations for changes or improvements when necessary.
• Monitor vehicle inspections and repairs for SQG fleet and schedule rental trucks when needed.
• Review, analyze, and approve payroll hours to ensure overtime is necessary and all employees are working efficiently.
• Maintain industry knowledge to keep up with changing regulations, requirements, and changes within all regulatory agencies (i.e., DOT, DEQ, EPA, TJC, etc.).
• Manage and oversee the fleet management system (HOS, Safety videos, and coaching).

Requirements

• Demonstrate knowledge of DOT, OSHA, and EPA Regulations.
• Demonstrate knowledge of computer software applications, including spreadsheets and word processing.
• Demonstrate knowledge of inventory management and routing and rerouting.
• Must possess excellent time management and organizational skills with an attention to detail.
• Desire to help automate, streamline, and document processes.
• Organized, self-motivated, ability to multi-task, and work independently.
• Education equivalent to graduation from high school or the equivalent in related work experience.
• Two or more years of customer service experience required. Previous route management experience is a plus.
• Ability to plan and supervise the work of others.
• Maintains current required driver's license with an excellent driving record.
• Demonstrates good computer skills.
• Successfully pass pre-employment drug screen, background, and motor vehicle records check.

Language Skills

Ability to effectively communicate in English, read, and understand regulatory requirements. Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals. Ability to write routine reports and correspondence.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, and volume. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to interpret an extensive variety of instructions in mathematical form.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit. The employee is occasionally required to stand; walk; use hands to handle or feel; reach with hands and arms; and talk and hear. The employee must occasionally lift and/or move up to 50-60 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.