Customer Service Representative
2 weeks ago
We are seeking a highly skilled and customer-focused Customer Relationship Officer to join our team at Banc of California. As a key member of our branch team, you will be responsible for providing exceptional service to our customers, building strong relationships, and driving business growth.
Key Responsibilities- Provide exceptional customer service, responding to customer inquiries, resolving issues, and recognizing cross-sales opportunities.
- Build and maintain strong relationships with customers, understanding their financial needs and providing tailored solutions.
- Process all types of new account transactions, cross-sell Bank products and services, and strive to meet or exceed branch goals.
- Perform daily check scanning, vault settlement, ATM settlement, night drop deposits, and assist with opening/closing branch procedures as necessary.
- Research and resolve cash differences, and coordinate with Branch Manager regarding responses for independent third-party and regulatory audits.
- Maintain a comprehensive knowledge of all Bank products and services, and provide mentoring and training to other staff members.
- High School Diploma or equivalent required; Bachelor's degree preferred.
- 3+ years of retail banking experience in a financial services industry, with 1 year experience explaining credit products and accepting/closing loan applications.
- Intermediate math skills, excellent knowledge of bank deposits, credit products, and services, and exceptional oral, written, and interpersonal communication skills.
- Ability to work accurately with close attention to detail, maintain confidentiality of sensitive information, and remain flexible in a rapidly changing environment.
Banc of California is a bank holding company headquartered in Los Angeles with a commitment to building a diverse and inclusive workplace. We offer a comprehensive benefits package, career growth opportunities, and a dynamic work environment.
We are an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, religious creed, denial of Family and Medical Care Leave, disability, marital status, medical condition, genetic information, military and veteran status, national origin, race, sex, gender, gender identity, gender expression, and sexual orientation.
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