Sales Associate Professional

3 weeks ago


Hiram, Georgia, United States Sam's Club Full time
Job Summary

The Sales Associate Professional will provide exceptional customer service to members across the club, answering any questions they may have and maintaining a clean, neat, and member-ready area. This role is responsible for ensuring club pick up orders are filled by contacting members to notify when pickup time is delayed; informing members when products are unavailable (for example, out of stock); offering members alternative product options when needed; ensuring products are selected and packaged according to company policies and procedures; ensuring items are dispensed when members arrive for pickup; resolving member issues and concerns; and promoting the company's products and services.

Key Responsibilities:
  • Maintain safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for handling merchandise; and correcting and reporting unsafe situations to facility management.
  • Provides member service by acknowledging the member and identifying member needs; assisting members with purchasing decisions; processing member purchases; assisting with payments according to company policies and procedures for different membership and payment types; utilizing cash registers to assist members with transactions; locating and organizing merchandise; zoning the designated areas; resolving member issues and concerns; promoting the company's products and services; organizing and maintaining availability of carts/flatbeds; assisting members with transporting items; utilizing cart retrieval equipment according to company policies and procedures; and maintaining parking lot cleanliness.
Requirements:
  • $16-$23 per hour based on location and experience
  • Outstanding customer service skills
  • Ability to work in a fast-paced environment
  • Basic math skills
  • Previous retail experience preferred


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