IT Solutions Specialist

2 days ago


Reston, Virginia, United States ICF Full time
About the Job

This Senior ServiceNow Business Analyst position is part of our rapidly growing IT Modernization division, focused on delivering innovative solutions to federal customers. As a key team member, you will play a critical role in gathering client requirements, analyzing business processes, and designing optimized workflows using the ServiceNow platform.

We are seeking an experienced professional with a strong background in ServiceNow, Agile methodologies, and process improvement. If you have a passion for collaborating with stakeholders, communicating technical information, and driving business outcomes, we encourage you to apply.

Key Responsibilities:

  • Support federal customers in their digital transformation journey using ServiceNow
  • Work closely with stakeholders to gather requirements and analyze business processes
  • Design solutions that address client needs, leveraging ServiceNow's capabilities
  • Document functional specifications, process flows, and other deliverables
  • Conduct user story creation and testing to ensure solution meets requirements

Requirements:

  • 3+ years of experience as a Business Analyst or Business Process Consultant on CSM and App Engine ServiceNow projects
  • 3+ years of experience working in an Agile environment, including documenting requirements and facilitating Agile ceremonies
  • Active Secret clearance
  • U.S. Citizenship required

Salary Range:

The estimated salary for this position is $76,848 - $130,642, based on full-time employment and relevant factors such as work experience, skills, and location.

Why Work at ICF?

As a global advisory and technology services provider, ICF empowers employees to share their expertise and collaborate with others to achieve personal and professional goals. We are committed to diversity, equity, and inclusion, and offer a comprehensive benefits package to support our employees' well-being and growth.



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