Customer Order Specialist

2 weeks ago


Eugene, Oregon, United States MSCCN Full time

Customer Service Representative Wanted: MSCCN is seeking an experienced Customer Service Representative to join our team in Eugene, Oregon. As a key member of our front desk team, you'll be responsible for providing exceptional customer service and support to our clients. Your primary focus will be on answering customer inquiries, processing orders, and resolving any issues that may arise.

About the Job: In this role, you'll work closely with our sales team, product personnel, credit, and delivery departments to ensure seamless order fulfillment. You'll also be responsible for maintaining accurate records, processing transactions, and performing administrative tasks as needed.

Key Responsibilities:

  • Provide top-notch customer service through phone, email, or in-person interactions.
  • Process orders efficiently using Oracle, ensuring accurate and timely completion.
  • Review dealer orders, requests, and system-generated acknowledgments and orders for accuracy.
  • Communicate professionally with customers and internal stakeholders regarding product and business issues.
  • Support the order fulfillment process by collaborating with outside sales representatives, product personnel, customer service, credit, and delivery.
  • Maintain pricing and generate sales reports as needed.

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or related field.
  • Minimum 2 years of experience in customer-facing roles, preferably in sales or order processing.
  • Excellent communication and problem-solving skills.
  • Ability to multitask and handle high-pressure situations.
  • Proficiency in Microsoft Excel and other software applications.

What We Offer:

  • A competitive salary range of $45,000 - $60,000 per year, based on experience.
  • A dynamic and supportive work environment.
  • Opportunities for growth and professional development.


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