Night Auditor

The Monarch Hotel & Conference Center is seeking a highly skilled and detail-oriented individual to join our team as a Night Auditor. As a key member of our front desk team, you will be responsible for ensuring the smooth operation of our hotel's night audit process.

• Assist guests with hotel reservations, registration, and billing
• Manage cash drawer accurately and efficiently, maintaining a balanced cash drawer using company policy
• Provide exceptional customer service, responding promptly and accurately to guest inquiries and requests
• Maximize company revenue by securing reservations and sales using hotel strategies
• Manage time effectively, meeting productivity standards with minimal supervision
• Perform financial data entry and record-keeping duties, ensuring accuracy and completeness
• Assist in closing and reopening hotel areas as scheduled
• Prepare reports and paperwork for management
• Support team members with overnight laundry and inventory tasks
• Ensure guest problems are resolved in a timely and satisfactory manner
• Assist with package and luggage storage and delivery
• Analyze and organize guest reservations for current and future arrivals
• Respond to hotel phones promptly and professionally, routing calls internally and externally
• Make coffee for guests as needed
• Stock and replenish inventory in the lobby grab-and-go area
• Complete daily checklists and organize paperwork
• Check-in guests securely, adhering to confidentiality and identification policies
• Understand and operate the property management system
• Provide guests with information about hotel facilities, local attractions, and directions
• Assist with hotel events to ensure guest satisfaction
• Be proficient in property security, key control, and safety procedures
• Complete all necessary paperwork for front desk operations
• Maintain cleanliness and order in the front office and lobby areas
• Communicate effectively with other departments
• Maintain confidentiality and protect company assets

• High School Diploma or Equivalent
• Excellent communication and teamwork skills
• Proficiency in software and computer applications, including hotel operating systems and point-of-sale systems
• Ability to work efficiently and effectively in a fast-paced environment
• Accurate cash and card handling skills
• Professionalism and adaptability
• Dependability and initiative
• Quality-focused and safety-conscious

The Night Auditor must be able to walk, stand, and bend for extended periods, as well as lift boxes or equipment weighing up to 25-30 pounds and 50 pounds or more with assistance.