Global Order Management Expert

2 weeks ago


Miami, United States Doosan Bobcat North America Full time
Job Description

This Customer Service Representative role at Doosan Bobcat North America involves providing high-level customer service and support to our Distributor Network. The successful candidate will have a proven track record of delivering exceptional customer experiences, with a strong background in customer service and administration.

Key Accountabilities:
  • Provide proactive and reactive customer support, responding to customer queries and resolving issues efficiently.
  • Process customer orders, quotes, holds, and disputes, ensuring accuracy and timeliness.
  • Collaborate with internal teams to ensure seamless order fulfillment and customer satisfaction.

As a key member of our team, you will be responsible for establishing and maintaining excellent relationships with our Field Sales teams, promoting improved communication and customer service. We are looking for someone with excellent communication and problem-solving skills, a strong background in customer service, and the ability to adapt to changing customer demands.

The ideal candidate will have a Bachelor's degree in Business Administration or equivalent, with a minimum of 2-4 years' experience in a process-based multi-national environment. Fluency in English and another modern Spanish language is essential, as is proficiency in Microsoft Office and ERP systems.

We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience, plus a comprehensive benefits package, ongoing training, and opportunities for career growth.



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