Client Services Manager Position
4 weeks ago
BAYADA Home Health Care is seeking a highly motivated and experienced Client Services Manager to join our team in West Deptford, NJ. As a Client Services Manager, you will be responsible for providing exceptional customer service and quality home care to our clients, while also managing a caseload of clients and building strong relationships with referral sources, payors, and community organizations.
Key Responsibilities:- Provide superior customer service and quality home care to clients
- Manage coordination of client services and emergent scheduling issues
- Grow and manage your caseload while maintaining effective fiscal management
- Build lasting relationships with clients, referral sources, payors, and community organizations
- Develop strong, communicative relationships with the team
- Maintain effective fiscal management of your caseload by monitoring metrics (admissions, % Medicare, referrals rejected by reason, etc.)
- Partner with Clinical Managers to provide supervision and support to field employees
- Bachelor degree required
- Prior knowledge of/experience with Medicare and OASIS a plus
- Prior medical office or home care experience preferred
- Prior supervisory experience a plus
- Demonstrated record of successfully taking on increased responsibility (goal achievement)
- Ambition to grow and advance beyond current position
- Strong computer skills required (electronic medical record)
- Excellent communication and interpersonal skills
- A comprehensive benefits plan that includes paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws.
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