Customer Support Specialist

3 days ago


Independence, Missouri, United States Sysco Full time
Job Overview:
Sysco Guest Supply, LLC is seeking a Customer Service Representative to support our team in the sales of hotel and operational supplies. As a key member of our team, you will provide exceptional customer service, resolve issues efficiently, and contribute to the growth of our business.

Key Responsibilities:
  • Answer incoming calls and emails from Territory Managers (TMs), researching and providing information on estimated time of arrival (ETA), customer history data, order tracking, delivery issues, proof of delivery, and more.
  • Process orders, invoices, credits/returns, and respond to customer inquiries.
  • Enter and update vendor drop ship orders, including vendor manufacturer ID, cost of goods, color specifications, sizes, and other relevant details.
  • Backorder items by checking ETA; if not readily available, determine alternative options or substitutions.

Requirements:
  • A minimum of 2 years of customer service experience, including knowledge of shipping procedures, inventory control processes, and inventoried product line specifications.
  • Call Center experience is a plus.
  • Excellent communication, interpersonal, and professional interactive skills are necessary to perform at a high level of proficiency.

Benefits:

Sysco offers a competitive salary of $17-$25 per hour, depending on experience, as well as benefits that include medical, dental, and vision insurance, 401(k) plan, and paid time off.


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