Tire and Auto Service Leader

3 weeks ago


Chesapeake, Virginia, United States Tire Choice Auto Service Centers Full time
Main Responsibilities
* Develop sales and technical teammates to produce a consistent 5-star Guest experience.
* Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products, and the automotive industry.
* Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty.
* Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services.
* Provide direction and oversight to other technicians and assist where needed with services/repairs.
* Ensure the store is effectively staffed by managing the recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates.
* Ensure expense control through the management of payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses.
* Responsible for inventory management to include pulling tires and parts, unloading and stocking inventory.
* Audit courtesy inspections performed by teammates.
* Ensure store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.
* Schedule guest appointments and assign teammates according to their skill level for efficient and timely completion of vehicle services/repairs.
* Achieve Monro's sales goals by properly informing and recommending tire and service products and sales promotions.
* Attend to all guest needs in areas of sales, service, complaints, and adjustments.
* Build guest relationships to maximize customer satisfaction, loyalty, and retention.
* Assist teammates in conveying repair and service needs to guests.
* Understand and adhere to company policies and procedures, Governmental standards including environmental codes, and ASNI/OSHA standards.
* Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.
* Operate, utilize, and maintain all equipment safely in accordance with Monro and equipment manufacturer guidelines including lifts, welders, brake lathes, etc.
* Perform other duties as assigned and required.

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