Customer Service Representative

2 weeks ago


Cloquet, Minnesota, United States Quality Talent Group Full time

About this role:

We are seeking a Teller to join our Consumer, Small & Business Banking division, as a part of our National Branch Network.

You will be part of the fabric of the local community, helping provide financial services to residents, employees, and local businesses.

This is a great opportunity to establish your career with Wells Fargo and grow with our company.

Key Responsibilities:

  • Support customer engagement by processing transactions, sharing digital solutions, and making introductions to bankers
  • Complete operational activities while minimizing risks under established policies
  • Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products
  • Receive direction from managers and exercise judgment within defined policies and procedures
  • Escalate questions and issues to more experienced roles
  • Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions
  • Identify information and services to meet customers' financial needs

Requirements:

  • 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Customer service focus with experience handling complex transactions across multiple systems
  • Ability to educate and connect customers to technology and share the value of mobile banking options
  • Ability to interact with integrity and professionalism with customers and team members
  • Experience working with others on a team to meet customer needs
  • Cash handling experience
  • Ability to follow policies, procedures, and regulations
  • Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
  • Well-organized, independent, and able to prioritize in a fast-paced environment
  • Ability to exercise judgment, raise questions to management, and adhere to policy guidelines

Work Environment:

This position is not eligible for Visa sponsorship.

The posting locations are:

  • 1502 Highway 33 S Cloquet, MN 55720
  • 1339 W Arrowhead Rd Duluth, MN 55811
  • 3931 W Superior St Duluth, MN 55807
  • 4180 Haines Rd. Duluth, MN 55811
  • 622 1st Ave, Two Harbors, MN 55616

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.



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