Customer Service Representative
2 weeks ago
About this role:
We are seeking a Teller to join our Consumer, Small & Business Banking division, as a part of our National Branch Network.
You will be part of the fabric of the local community, helping provide financial services to residents, employees, and local businesses.
This is a great opportunity to establish your career with Wells Fargo and grow with our company.
Key Responsibilities:
- Support customer engagement by processing transactions, sharing digital solutions, and making introductions to bankers
- Complete operational activities while minimizing risks under established policies
- Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products
- Receive direction from managers and exercise judgment within defined policies and procedures
- Escalate questions and issues to more experienced roles
- Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions
- Identify information and services to meet customers' financial needs
Requirements:
- 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Customer service focus with experience handling complex transactions across multiple systems
- Ability to educate and connect customers to technology and share the value of mobile banking options
- Ability to interact with integrity and professionalism with customers and team members
- Experience working with others on a team to meet customer needs
- Cash handling experience
- Ability to follow policies, procedures, and regulations
- Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
- Well-organized, independent, and able to prioritize in a fast-paced environment
- Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
Work Environment:
This position is not eligible for Visa sponsorship.
The posting locations are:
- 1502 Highway 33 S Cloquet, MN 55720
- 1339 W Arrowhead Rd Duluth, MN 55811
- 3931 W Superior St Duluth, MN 55807
- 4180 Haines Rd. Duluth, MN 55811
- 622 1st Ave, Two Harbors, MN 55616
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
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