Operations Assistant

2 weeks ago

Alexandria, Virginia, United States PDS Health Full time
Job Title: Assistant Manager

Are you a motivated and organized individual looking to take your career to the next level? Do you have a passion for delivering exceptional patient experiences and driving business growth? We're seeking an experienced Assistant Manager to join our team at PDS Health

About the Role:

The Assistant Manager will play a critical role in supporting the Operations Manager in achieving financial performance and revenue growth strategy for our assigned location(s). This includes leveraging knowledge of dental services in the local market, ensuring the execution of the Perfect Patient Experience (PPE), and providing leadership and guidance to front office team members.

Key Responsibilities:
  • Model company culture, values, and best operational practices based on the We Believe Behavioral Framework
  • Act as manager of supported practice in Operations Manager's absence
  • Plan and prepare work schedules and assign team members to specific duties
  • Work with team members to develop successful patient communication skills and facilitate learning
  • Create team focus on the execution of the Owner Dentists Clinical Culture to support the PPE
  • Assist in driving year-over-year revenue and profit growth
  • Ensure adherence to cash management and accounting protocols
  • Provide feedback on specific tactics that change financial and patient outcomes
  • Ensure office is following PDS standards in respect to facility cleanliness and maintenance
  • Lead and participate in daily huddles and all other meetings as required
  • Demonstrate stewardship of the PDS Brand, making decisions consistent with the PDS Brand framework
  • Subject Matter Expert in executing PDS' processes, systems, and tools, while actively contributing to their improvement
  • Catalyst for the Perfect Patient Experience and HC Handoff to gain Patients for Life
  • Support Clinicians' education and referrals regarding the Mouth-Body Connection
  • Maintain an appropriate professional appearance and demeanor in accordance with company policies; address others professionally and respectfully
  • Ensure Compliance with Company policies, as well as State, Federal, and other regulatory bodies
Qualifications:
  • High School Diploma or general education degree (GED)
Preferred Qualifications:
  • Prior course work or on-the-job training in the fields of dentistry, insurance, or business
Knowledge, Skills, and Abilities:
  • Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
  • Effective Team Builder (Character/Integrity; communicates openly; willingness to confront; motivator/inspirer; educator/trainer, promotes learning; effective assessor of talent; consistent)
  • Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)
  • Process Focused Operator (data-driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
  • Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members and clinicians; understands local market drivers and competition)
  • Influencer (active listener/observer of behavior; builds trust with those requiring coaching; creates a win/win need for change; tailors coaching style to the individual's needs; recognizes and celebrates improvement to sustain change)
  • Self-motivated, reliable individual capable of working independently as well as part of a team
  • Ability to multi-task effectively without compromising the quality of the work
  • Excellent interpersonal, oral, and written communication skills
  • Ability to handle and maintain extreme confidentiality of team member records, Patient records, and compensation information, etc.
  • Organized, detail-oriented individual able to work in a fast-paced environment
Benefits:
  • Medical, dental, and vision insurance
  • Paid time off
  • Tuition Reimbursement
  • 401K
  • Paid time to volunteer in your local community

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.

$26.25-$36.75 / Hourly

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