Pest Control Customer Advocate

3 weeks ago


Tallahassee, Florida, United States Native Pest Management Full time
Join Our Team as a Customer Support Specialist

We are seeking a highly motivated and customer-centric individual to join our team as a Customer Support Specialist. In this role, you will be responsible for delivering exceptional customer service, resolving issues promptly, and ensuring customer satisfaction.

Responsibilities:

  • Handle inbound and outbound calls from customers, addressing their concerns and resolving issues efficiently.
  • Provide accurate and timely information to customers regarding our services, schedules, and appointments.
  • Schedule and plan services for customers, ensuring seamless coordination between our teams.
  • Maintain effective communication with field technicians to ensure smooth execution of services.
  • Assist management, salespeople, and other teams to facilitate seamless operations.

Requirements:

  • At least 1 year of experience in customer-facing roles, preferably in a call center or similar environment.
  • Basic knowledge of CRM software and ability to learn new systems quickly.
  • Excellent written and verbal communication skills, with the ability to type at least 40+ words per minute.
  • High School Diploma or equivalent required; associate's or bachelor's degree preferred.

What We Offer:

  • A competitive salary of $18/hour, commensurate with experience.
  • A comprehensive benefits package, including health, dental, vision, and life insurance.
  • Paid vacation, holidays, and sick pay.
  • Ongoing training and development opportunities to enhance your skills and career growth.

About Us:

Native Pest Management is a local, family-owned business dedicated to providing environmentally friendly pest control services to Florida residents. We pride ourselves on our commitment to safe practices and customer satisfaction.



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