Pest Control Customer Advocate
3 weeks ago
We are seeking a highly motivated and customer-centric individual to join our team as a Customer Support Specialist. In this role, you will be responsible for delivering exceptional customer service, resolving issues promptly, and ensuring customer satisfaction.
Responsibilities:
- Handle inbound and outbound calls from customers, addressing their concerns and resolving issues efficiently.
- Provide accurate and timely information to customers regarding our services, schedules, and appointments.
- Schedule and plan services for customers, ensuring seamless coordination between our teams.
- Maintain effective communication with field technicians to ensure smooth execution of services.
- Assist management, salespeople, and other teams to facilitate seamless operations.
Requirements:
- At least 1 year of experience in customer-facing roles, preferably in a call center or similar environment.
- Basic knowledge of CRM software and ability to learn new systems quickly.
- Excellent written and verbal communication skills, with the ability to type at least 40+ words per minute.
- High School Diploma or equivalent required; associate's or bachelor's degree preferred.
What We Offer:
- A competitive salary of $18/hour, commensurate with experience.
- A comprehensive benefits package, including health, dental, vision, and life insurance.
- Paid vacation, holidays, and sick pay.
- Ongoing training and development opportunities to enhance your skills and career growth.
About Us:
Native Pest Management is a local, family-owned business dedicated to providing environmentally friendly pest control services to Florida residents. We pride ourselves on our commitment to safe practices and customer satisfaction.
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