Government Customer Solution Specialist

3 weeks ago


Greenville, South Carolina, United States Henry Schein Full time
Job Summary

This role is responsible for delivering workflow and solution functionality during client engagement projects. The successful candidate will guide clients through current workflows, upgrades, system changes, and enhancements to ensure the solution meets the client's needs.

Key Responsibilities
  • Document functionality based on customer business requirements and workflows
  • Facilitate requirements gathering and user story creation
  • Collaborate with program managers to track, collect, and report program performance data
  • Collaborate with end users to identify needs and opportunities for improved data management and delivery
  • Present complex technical information to non-technical audiences
  • Support the development of technical, training, and business-related documentation
  • Provide solution demonstrations to clients through the project implementation
  • Train customers and partners
  • Work with clients to identify and remediate issues and workflow risks early
  • Prepare and provide client-facing technical follow-up calls and documentation
  • Assist and collaborate with teams on the creation of responses to customer Request for Information or Proposal (RFIs and RFPs), including creating and formatting the content, ensuring the quality of the response, and ensuring timely delivery of the response
  • Manage projects internally as well as externally
  • Provide reliable resolution of critical and high-impact problems for customers
Requirements
  • Bachelor's Degree in Business Management or a related field or equivalent working experience
  • 8+ years of business, program management, or customer service experience
  • Understanding of system implementation practices
  • Good decision-making, analysis, and problem-solving skills with the ability to multi-task
  • Good verbal and written communication skills
  • Good interpersonal skills
  • Strong experience working with business systems and customer organizations
  • Strong experience presenting to customers face-to-face
  • Excellent product knowledge
What We Offer

The posted range for this position is $63,000 - $95,000, which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. This position is eligible for a 10% bonus not reflected in the posted range.

Henry Schein One offers a comprehensive benefits package, including medical, dental, and vision coverage, a 401K plan with company match, PTO, paid parental leave, income protection, work-life assistance program, flexible spending accounts, educational benefits, worldwide scholarship program, and volunteer opportunities.



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