Sales and Service Director

4 days ago


Medford, Oregon, United States Gills Point S Tire & Auto Full time

**Job Summary:** We are seeking a highly skilled Sales and Service Manager to join our team at Gills Point S Tire & Auto. This role involves leading our tire sales, auto parts, and repair services, driving sales operations, and overseeing the service advisor team.

About Gills Point S Tire & Auto:

We are a family-owned business with a strong reputation for providing exceptional service to our customers. We value our employees and strive to create a positive work environment that promotes growth and development. Our goal is to provide top-notch products and services while delivering excellent customer experiences.

About the Role:

  • Lead Sales Team: Oversee and provide leadership to the service advisor team, ensuring they have the necessary tools and support to excel in their roles.
  • Strategic Planning: Develop and implement sales strategies to achieve sales targets and drive revenue growth.
  • Customer Relationship Management: Foster strong relationships with customers, addressing their needs, and providing solutions that meet their expectations.
  • Tech Expertise: Possess extensive knowledge of basic automotive maintenance and repair procedures, enabling effective communication with customers and technicians.

Responsibilities:

  • Oversee Workflow: Coordinate and manage the workflow in the service area, assigning tasks to other technicians to ensure efficient and timely completion of work.
  • Quality Control: Conduct quality control inspections to ensure that all services meet established standards.
  • Customer Inquiries: Handle more complex customer inquiries or issues, providing expertise and recommendations to customers regarding services.

Requirements:

  • 3+ Years Experience: Minimum 3 years of experience in a service management role, preferably within the automotive or related industries.
  • Technical Skills: Proficient in using computer systems, including POS software, appointment scheduling software, and basic office software (e.g., Microsoft Office).
  • Communication Skills: Excellent verbal and written communication skills to interact effectively with customers and relay information between customers and technicians.

Compensation and Benefits:

  • $90,000 - $120,000 per year: Estimated salary range based on industry standards and location.
  • Paid Time Off: Enjoy stable working hours, paid time off, and a comprehensive benefits package, including medical, dental, vision, LTD, STD, Life Insurance, and Accidental Benefits available after 60 days.
  • Training and Development: Opportunities for training and career advancement within the company.

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