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Retail Service Associate

2 months ago

Grand Rapids, Michigan, United States The Sherwin-Williams Company Full time

Position Overview: The Retail Service Associate plays a crucial role in managing customer orders and ensuring the safe handling and transportation of products. This position also requires delivering exceptional customer service and operating various equipment related to tinting, mixing, and color matching.

Key Responsibilities:

  • Receive and prepare customer orders for delivery or pickup in accordance with established schedules.
  • Efficiently load and unload products during deliveries.
  • Operate and maintain warehouse machinery and tools.
  • Assist customers both in-person and via phone by identifying their needs and recommending suitable products and services.
  • Accurately process sales transactions while adhering to company policies and procedures.
  • Deliver products to customers in a timely and safe manner.
  • Foster effective communication and collaboration with supervisors and team members.
  • Maintain a clean and organized workspace, optimizing space utilization.
  • Adhere to quality service standards and comply with relevant procedures, rules, and regulations.
  • Ensure the stockroom is well-organized and maintained.
  • Utilize tinting, mixing, and color matching equipment as required.
  • Follow inventory control protocols and assist with periodic inventory assessments.

Minimum Qualifications:

  • Must be at least eighteen (18) years of age.
  • Must be legally authorized to work in the country of employment without requiring sponsorship for employment visa status.
  • Must possess a valid, unrestricted Driver's License.
  • Must be capable of retrieving materials from shelves and floor stacks, with the ability to lift and carry up to 50 lbs. frequently and up to 70 lbs. occasionally.
  • Must be willing to work all scheduled hours, with or without reasonable accommodation.

Preferred Qualifications:

  • Possess at least a High School diploma or GED.
  • Have a minimum of one (1) year of experience using material handling equipment (e.g., forklifts, pallet jacks, hand trucks).
  • Have at least one (1) year of experience in customer service, retail, or sales environments.