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Service Operations Manager

2 months ago

Piqua, Ohio, United States Lufthansa Technik Component Services LLC. Full time

As a Customer Service Manager at Lufthansa Technik Component Services LLC, your responsibilities will encompass the following:

  • Take charge of commercial processing and operational management of contracts, ensuring cost efficiency.
  • Recognize and exploit revenue opportunities within your area of responsibility, maximizing cross-selling and up-selling prospects.
  • Guide clients in selecting the most suitable solutions while proactively promoting customer-centric services.
  • Ensure the seamless operation of customer interfaces, adhering to contractual service agreements and internal performance indicators.
  • Manage customer relationships at an operational level independently, fostering ongoing development and addressing any complaints.
  • Oversee accurate cost allocation and timely invoicing.
  • Advise clients on optimizing their internal supply chain processes.

* Additional duties may be assigned as necessary.

Benefits include flight privileges, 15 vacation days, a 401k plan, commuter benefits, educational support, employee assistance programs, family policies, flexible holidays, healthcare, life insurance, and both short and long-term disability coverage, along with up to 60 sick days.

To excel in this position, we seek candidates who possess:

  • A high school diploma or GED is preferred.
  • A college degree or vocational training is advantageous.
  • A bachelor's degree is desirable.
  • A minimum of 2 years of experience in MRO Customer Service is essential.
  • Proficiency in the English language is required.
  • Knowledge of German and Spanish is a plus.
  • Familiarity with MRO Customer Service is necessary.
  • Experience with SAP, MAX, and CSR Training or equivalent on-the-job training is beneficial.
  • Proficiency in MS Office is expected.
  • Strong communication skills are crucial.
  • Excellent problem-solving abilities are required.
  • A strong customer-oriented mindset is essential.
  • Flexibility and adaptability are highly valued.
  • Intercultural awareness and reliability are important traits.
  • Responsibility for budget management, influencing costs and revenues up to USD 50,000.
  • Ability to conduct assessment screenings.
  • Willingness to travel as needed.
  • Capability to work under constant time pressure and high-stress conditions.
  • A valid permit to work in the U.S. is mandatory.

* A CV/Resume is required for consideration.

* Please note that the company will not provide relocation assistance.