Technical Operations Manager

2 weeks ago

Skiatook, Oklahoma, United States Vyve Broadband Full time
Job Summary

Vyve Broadband is seeking a highly skilled Technical Operations Manager to oversee the overall operations of our systems within a defined geographic area. This role is responsible for ensuring the smooth operation of our broadband transport and distribution network, as well as the maintenance and repair of our HFC plant.

Key Responsibilities
  • Provide general management oversight of systems, including staffing, employee relations, performance standards, personnel evaluations, compensation recommendations, training, succession planning, and a discrimination-free and healthy work environment.
  • Lead, participate, and provide direction and/or preparation of the annual operating plan and capital and expense budgets.
  • Drive financial and PSU growth in their system to meet or exceed company objectives.
  • Act as a primary point of contact for local franchising authorities, proactively maintaining relationships and favorable standing with government agencies and representatives.
  • Establish and maintain a favorable and visible presence in the communities where we serve, participating in community and civic events.
  • Maintain favorable working relations with utilities and ensure accurate pole counts and compliance with NESC and pole agreement specifications.
  • Manage installation, customer service, and HFC plant maintenance, directing the activities of the systems workforce, identifying problems, and implementing corrective solutions.
  • Assure a safe working environment, work to minimize loss and property damage claims, support and drive the development of the technical operations sales culture to ensure efficient and cost-effective system.
  • Assist technical supervisors with interview processes, coaching, training, and monitors and evaluates broadband technicians, fostering a team environment.
  • Spends time in the field with supervisors observing, supporting, and developing technicians, routinely riding with technicians to monitor and assess technical and customer service performance and quality.
  • Enforce compliance with Federal Communications Commission (FCC) rules and regulations, assure the quality of installations, maintenance, and repairs meets company standards and customer expectations.
  • Assure network outages are addressed and resolved with timeliness and repairs meet company and regulatory standards, assure the completion of scheduled work by overseeing daily activities.
  • Ensure that technicians are expected to complete their tasks within the scope of their responsibility and be held accountable for the same, provides direction and participates in the repair of escalated technical issues.
  • Helps resolve complex customer issues, assists supervisors to manage tech performance metrics, evaluates performance gaps, and develops techs knowledge, skills, and abilities to meet company and customer expectations.
  • Monitors system key performance indicators, and manages operations to meet or exceed system goals, must be able to conduct monthly individual meetings with technicians to reinforce the work that is performed is completed correctly and to specification.
  • Serves as a role model for subordinates in all areas of the business, must be a team builder and have the ability to promote teamwork among staff, ensure favorable relationships with all communities and residents of the areas served.
  • Promotes safety awareness among employees and assures compliance with safety regulations and reporting.
  • Ensures that technical staff have proper safety equipment and follow safety policies, ensures that disciplinary action regarding violations of safety policy are enforced.
  • Prepares and monitors expense and capital budgets to assure cost-effective expenditures in the department, manages contractor utilization within budgetary guidelines.
  • Depending upon the system, may manage the headend to ensure functionality and compliance with company standards, manage local facilities including building and grounds maintenance.
  • May manage construction activities according to company guidelines, manages fleet according to company policies and procedures, manages inventory control and maintenance by performing vehicle, tools, and materials inspections for broadband technicians.
  • Administers fairly all company policies, procedures, and processes, travels to all cable systems under his/her management as needed.
Requirements
  • Five years of operations experience, specifically in the telecommunications industry, including some administrative and/or supervisory responsibilities and exposure to marketing, engineering, and accounting.
  • Ability to organize, plan, motivate, and control systems overall performance.
  • Management-orientated with the ability to perform professionally at this level.
  • Ability to drive results and ensure work is accomplished properly, safely, and in a timely manner.
  • Requires strong demonstrated mechanical aptitude with up to-date knowledge of technical developments in the industry.
  • Must have excellent interpersonal skills.
  • Strong knowledge of PC applications, including Word, Excel, and associated software.
  • Must be willing to work flexible schedules in all types of inclement weather.
  • High School Diploma required.

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