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Client Care Coordination Specialist

2 months ago

East Providence, Rhode Island, United States Community Care Alliance Full time
Position Overview

Client Care Coordination Specialist (Full Time)

3-4 Day Work Week

**FULL-TIME** COMPREHENSIVE BENEFIT PACKAGE

Community Care Alliance is seeking dedicated individuals who are eager to contribute positively to the Rhode Island community. Our organization operates a 24/7 triage facility that provides essential assessment and referral services for adults facing mental health and/or substance use challenges. The Client Care Coordination Specialist plays a vital role in ensuring a welcoming environment for clients visiting our facility, supporting the clinical team throughout the client's experience, and facilitating effective connections during the referral process.

Key Responsibilities:

  • Assist clients with necessary paperwork and documentation.
  • Provide information about the services offered at Community Care Alliance to clients, their families, and friends.
  • Ensure the comfort and safety of clients during their time at the facility.
  • Monitor safety systems and maintain environmental security on the premises.
  • Guide clients through safety protocols upon entering the facility.
  • Assist with transportation arrangements to and from the facility as required.
  • Prepare treatment areas to ensure they are safe and welcoming before client transitions.
  • Maintain accurate documentation and logs as needed.
  • Engage in the insurance authorization process.
  • Continuously assess program needs to identify areas requiring support.
  • Provide additional clinical and administrative assistance as necessary.

Desired Qualifications:

  • Compassionate and personable approach to client interactions.
  • Ability to quickly establish rapport with clients.
  • Skilled in applying verbal de-escalation techniques with clients in distress.
  • Strong teamwork skills and effective communication with other professionals.
  • Proactive and engaged in client and colleague interactions.
  • Ability to manage multiple tasks and prioritize effectively in a dynamic environment.
  • Familiarity with various platforms, including electronic health records.
  • Multilingual candidates are encouraged to apply and will be compensated accordingly.

Education and Experience:

  • Minimum of an associate's degree in human services or equivalent experience.
  • Preferred 1-3 years of experience in human services or related fields.
About Community Care Alliance

Community Care Alliance offers a comprehensive range of services and supports designed to help individuals access the assistance they need for their unique circumstances. Our mission is to empower all community members to achieve better health, increased self-reliance, and improved capacity to navigate their economic, social, and emotional challenges.

Community Care Alliance is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, age, national origin, or disability.

We are a military-friendly employer.