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Field Engineer 3

2 months ago

Waco, Texas, United States ThreePDS Inc. Full time
Job Title: Field Engineer 3

ThreePDS Inc. is seeking a skilled Field Engineer 3 to join our team. As a Field Engineer 3, you will be responsible for installing, diagnosing, maintaining, and servicing computer-related products at customer sites and/or depot locations.

Key Responsibilities:
  • Provides support for software, hardware, and networking support for desktops, laptops, and servers
  • Performs disk replacement on enterprise storage products
  • Installs and maintains PCs and associated software, networks, servers, and peripherals
  • Supports network products from operational and maintenance perspectives
  • Tests and certifies PCs, networks, servers, and client-approved applications
  • Provides follow-up on problems or escalation
  • Maintains a high degree of professionalism in actions, demeanor, and dress
  • Ensures customer satisfaction throughout the service delivery transaction
  • Ensures client-specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
Requirements:
  • 2 years of experience in a similar role
  • Strong knowledge of software, hardware, and networking support
  • Ability to work independently and as part of a team
  • Excellent communication and problem-solving skills
Work Location:

Waco, TX 76710

This is a non-driving position.

Possibly long-term opportunity.