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StrataJazz Technical Expert
1 week ago
As an Application & Technical Support (ATS) Specialist at Strata Decision Technology, your main objective will be to deliver top-notch technical support to our clients for our flagship product, StrataJazz. This involves providing expert guidance and assistance to ensure our customers can effectively utilize the software to meet their needs. You will be responsible for analyzing complex technical issues, identifying their root causes, and developing effective solutions. Additionally, you will document all customer interactions and transactions in our system, ensuring seamless communication and efficient issue resolution. In this role, you will also play a key part in developing and delivering training sessions for both internal teams and external customers. These training sessions will focus on enhancing the overall user experience with StrataJazz, improving adoption rates, and increasing user satisfaction.
Key Responsibilities
- Provide expert technical guidance and support to customers via various communication channels, including email, phone, and chat.
- Analyze complex technical issues, identify their root causes, and develop effective solutions to resolve these issues efficiently.
- Document all customer interactions and transactions in the system, ensuring accurate and up-to-date records of all support activities.
- Develop and deliver training sessions for both internal teams and external customers, focusing on enhancing the overall user experience with StrataJazz and improving adoption rates.
- Collaborate with cross-functional teams to ensure alignment and coordination on support-related initiatives and projects.