Success Coach, City College of Municipal Employment

2 weeks ago


Butler, Pennsylvania, United States Community College of Philadelphia Full time
Job Title: Success Coach, City College of Municipal Employment

The City College of Municipal Employment (CCME) is a strategic community and workforce initiative in partnership with the City of Philadelphia, Philadelphia Works, and the School District of Philadelphia. Our goal is to prepare Philadelphia residents for municipal jobs.

Job Summary:

We are seeking a highly motivated and experienced Success Coach to join our team. The successful candidate will provide targeted and individualized case management and support services to students enrolled in the City College of Municipal Employment (CCME). This includes creating individualized success plans, monitoring student progress, and facilitating connections to academic, social-emotional, basic needs, and transfer and career resources.

Key Responsibilities:
  • Provide case management and support services to students enrolled in CCME
  • Create individualized success plans with and for each student
  • Monitor and analyze data to inform outreach frequency and strategies
  • Document and collect data on students' progress and level of participation
  • Assess students' needs and coordinate connections to relevant departments
  • Facilitate and track the distribution of incentives for students
  • Develop and facilitate workshops to support academics, personal development, and workforce pathways
  • Participate in cross-functional teams and Student Assistance Team meetings
  • Work with Success Navigators and other CCME staff to plan and coordinate application, intake, onboarding, bridging, and workforce placement transition efforts
Requirements:
  • Bachelor's degree in education, workforce, social services, or related field
  • Two years of direct experience working in education, workforce, or social service environment
  • Experience working with culturally diverse populations and individual caseloads of students/clients
  • Proficiency with Microsoft Office applications, including Word and Excel
  • Demonstrated competency in organizing data, maintaining files, and preparing reports
  • Excellent interpersonal, verbal, and written communication skills
Preferred Qualifications:
  • Master's degree
  • Experience working in higher education setting
  • Experience working in-person and remotely to engage students and accomplish tasks
  • Familiarity with integrated management software and social media platforms

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