Advanced Network Support Specialist
2 weeks ago
This salaried position offers a competitive annual salary of approximately $70,000 to $90,000, commensurate with experience and skills, in addition to a comprehensive total rewards package.
LTI Information Technology is a managed service provider comprised of a team of technical professionals. As an Advanced Network Support Specialist, you will be part of a dynamic learning environment with exposure to a wide array of network technologies.
Key Responsibilities- Engage professionally with clients, maintaining accurate time tracking and detailed technical notes.
- Ensure clear communication with clients and team members, demonstrated ownership of helpdesk queues.
To excel in this role, you will require:
- A minimum two years' experience in IT with a solid understanding of networking, hardware, and software essentials.
- Excellent problem-solving and critical thinking abilities.
- Strong interpersonal and customer service skills.
- A genuine passion for technology and continuous learning.
- Experience in network consulting/MSP.
- Experience working with a helpdesk system.
- Experience with Server or software cutovers.
- Project ownership.
- Ability to mentor and train junior staff.
You should possess:
- Experience with routing, switching, firewalls, and wireless networking.
- Proficiency in Windows Server management (Active Directory, HyperV, Clustering, DNS, DHCP, Terminal Server, PowerShell, etc.).
- Familiarity with Security and Backup Tools (Azure Entra, SIEM, SOC, EDR, Bitdefender, Watchguard, VEEAM, Zerto, etc.).
- Experience with ConnectWise Tools (Automate, Manage).
- Support capabilities for Office 365 and SharePoint Online.
- Choice of platinum and gold level health plans through Blue Care Network (PPO).
- Dental coverage provided by Delta Dental.
- Vision coverage through EyeMed.
- Generous paid vacation, sick leave, and standard U.S. holidays.
- Up to 3% company matching for 401K contributions.
- Company-provided laptop, tech backpack, smartphone, and branded clothing.
- A dynamic learning environment with access to e-learning platforms, paid training, and certification bonuses.
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