IT Network Specialist

3 weeks ago

Alabaster, Alabama, United States City of Alabaster Full time
Job Summary

We are seeking a highly skilled IT Network Tech II to join our team at the City of Alabaster. As a key member of our IT department, you will be responsible for supporting, maintaining, and troubleshooting our network infrastructure.

Key Responsibilities
  • Provide excellent customer service to end users with varying technical skills and abilities.
  • Perform day-to-day tasks associated with supporting, maintaining, and troubleshooting City hardware and software.
  • Strong technical ability working within VLAN environment, ability to document tasks, diagrams and information related to network topology.
  • Experience in distributed switch, wireless and voice platforms, support and Installation of LAN/WAN equipment.
  • Ability to lift and install LAN/WAN equipment, ability to troubleshoot and communicate while providing solutions to problems.
  • Ability to plan long term projects and solutions, properly document IT support, repair, and project activities using a helpdesk ticketing system.
  • Assist the IT Manager with the design, management and implementation of special projects as assigned.
  • Provide training to end-users as appropriate, assist with keeping the website current and up-to-date.
  • Assist with the purchasing of various technology services and products; process purchase orders and requisitions as needed.
Requirements
  • Associate's degree or equivalent training certification in a related field with a minimum 3 years' experience working in a managed services environment or equivalent combination of education and experience.
  • Experience working with Microsoft Server Operating Systems and VMWare Virtual Platform preferred.
Benefits
  • Consistent merit step increases and COLA adjustments as approved by City Council.
  • BCBS insurance - City paid portion 90%.
  • Retirement Insurance paid up to 75% by City based on years of service.
  • Tier 1 benefits to Tier 2 employees.
  • Out of Zone waiver for Alabaster City Schools for dependents.
  • Life, AD&D at no cost to employee & voluntary benefits.
  • 13 paid holidays per year plus vacation and sick time.
  • Supportive leadership and team environment.