Field Technician I

About Lumen

Lumen is a leading provider of telecommunications and technology services. We connect the world by delivering high-speed internet, voice, and data services to businesses and individuals. Our mission is to ignite business growth by connecting people, data, and applications – quickly, securely, and effortlessly.

We are committed to building a culture and company from the people up – committed to teamwork, trust, and transparency. Our employees are the backbone of our organization, and we strive to create an inclusive and supportive work environment that fosters growth and development.

The Role

We are seeking a highly skilled Field Technician I to join our team. As a Field Technician I, you will be responsible for installing, maintaining, and repairing telecommunications networks and equipment. This includes:

• Installing and testing fiber optic cables and equipment
• Repairing and maintaining network infrastructure, including fiber optic transmission equipment, lightwave multiplexing equipment, and AC and DC power equipment
• Assisting in the installation and testing of network and customer premise equipment (CPE)
• Utilizing industry-standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities
• Performing level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment

Responsibilities

As a Field Technician I, you will be responsible for:

• Troubleshooting network equipment and removing/replacing defective equipment
• Working with appropriate resources to isolate and ultimately restore network
• Proactively identifying potential problem areas to ensure integrity of the network and company
• Assisting in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET, and IP network layers for all available bandwidths offered
• Utilizing industry-standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities
• Performing level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment

Requirements

To be successful as a Field Technician I, you will need:

• High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair
• Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.)
• Knowledge of locating fiber optic cable, right-of-way, and As-Builts
• Ability to maintain site security and cleanliness
• PC skills and proficiency in Microsoft Windows and Office applications
• Ability to quickly learn corporate databases
• On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business
• A valid driver's license
• Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications

We are looking for candidates with:

• 2+ years of relevant job experience
• Attention to detail with good organizational capabilities
• Ability to prioritize with good time management skills