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Packaging Operations Coordinator

1 week ago

Northampton, Massachusetts, United States Packaging Corporation of America Full time
SR CUSTOMER SERVICE REPRESENTATIVE

About Us:

Packaging Corporation of America (PCA) is committed to delivering innovative packaging solutions and exceptional customer service. Our team is dedicated to meeting the needs of our customers, today and tomorrow.

Salary:

This is a full-time, in-office position with a competitive salary package.


Job Requirements

About the Role:

The Senior Customer Service Representative will be responsible for coordinating customer requests, communicating with internal departments, and resolving customer complaints. This role requires strong communication skills, analytical thinking, and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Coordinate customer requests for product specifications, availability, shipping, quotations, and estimates.
  • Communicate significant information regarding customer accounts/orders to appropriate internal departments.
  • Resolve customer complaints and requests for billing adjustments.
  • Maintain organized customer files and reconcile inventory levels.
  • Provide direction and support to other customer service representatives as needed.

Requirements:

BASIC REQUIREMENTS:

  • Education equivalent to high school diploma required.
  • Five years' previous work experience in a customer service role with experience handling customer orders and maintaining positive customer relationships.

PREFERRED REQUIREMENTS:

  • Associates degree or college accounting coursework.
  • Two years' previous work experience in the manufacturing sector, containerboard and corrugated packaging industry.
  • Previous experience using an automated order entry system.

Skills and Qualifications:

KNOWLEDGE, SKILLS & ABILITIES:

  • Strong attention to meeting and exceeding customer expectations.
  • The ability to network and build relationships with individuals of various experience and corporate positions.
  • Strong active listening and evaluating skills.
  • Strong analytical skills with the ability to handle detail-oriented tasks and review multiple documents and reports.