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Customer Care Specialist
2 months ago
Position Overview:
The part-time remote Customer Care Specialist plays a crucial role in managing all incoming support inquiries for Vision Innovation Partners Support Center, ensuring top-notch customer satisfaction.
Applicants must reside in specific states to be eligible for consideration.
Key responsibilities encompass addressing patient inquiries, coordinating appointment schedules, and executing daily administrative duties for our expanding support team.
We seek individuals who can handle incoming calls with warmth, professionalism, and positivity, delivering outstanding service to our patients.
The ideal candidate will possess exceptional interpersonal and communication abilities, attention to detail, and a strong history of teamwork.
Core Responsibilities:
Essential Duties and
Responsibilities:
Efficiently respond to incoming calls while maintaining the highest service quality.
Manage inbound calls aimed at enhancing business through customer satisfaction and retention.
Address general patient inquiries with courtesy and patience.
Confirm, schedule, and reschedule appointments as needed.
Follow up with patients regarding their scheduled appointments.
Update patient information accurately.
Collect and verify insurance details.
Make outbound calls to patients and healthcare facilities.
Manage online appointment requests.
Respond to email inquiries.
Send task messages to clinics.
Skills Required:
Exceptional customer service and communication skills.
Proficient in Microsoft Word, Outlook, and Excel, with a strong focus on data entry accuracy and scheduling systems (EMR/EHR).
Bi-lingual (English/Spanish) is preferred but not mandatory.
Maintain a professional and confidential work ethic, ensuring patient privacy in compliance with HIPAA regulations.
Ability to manage multiple incoming calls in a fast-paced environment.
Strong multitasking skills and capability to navigate various systems simultaneously.
A positive and cheerful demeanor.
Demonstrated critical thinking abilities.
Excellent time management skills.
Ability to prioritize tasks effectively.
Collaborate courteously with all departments to enhance the patient experience.
Perform various administrative tasks and other duties/projects as assigned.
Qualifications:
ALL SHIFTS OPERATE IN EASTERN STANDARD TIME (EST)
Current Shifts Available:
Monday: 9:00 AM - 3:00 PM
Tuesday through Friday: 9:00 AM - 2:00 PM
Candidates should possess a pleasant speaking voice, professional demeanor, excellent computer skills, reliable internet access, and a quiet workspace, thriving in a fast-paced environment.
If you believe you are a suitable fit for our team, we encourage you to submit your resume with your application. Thank you for your interest.
We value your experience with competitive compensation, comprehensive benefits, significant discounts on eye care, continuing education allowances, 401(k), and numerous other employee benefit programs.
