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Intake Coordinator
2 months ago
AmeriPharma is seeking a highly skilled Intake Coordinator to join our team. As a key member of our healthcare team, you will be responsible for facilitating the intake process for home infusion therapy, collaborating with healthcare professionals, patients, and billing teams to ensure seamless care delivery.
Key Responsibilities- Patient Assessment: Conduct comprehensive assessments of patients to determine their eligibility and suitability for home infusion therapy, evaluating their overall medical condition, social and living situation, and identifying any potential barriers to successful home infusion.
- Insurance Verification: Collaborate closely with our billing department to verify patients' insurance coverage and benefits related to home infusion therapy.
- Patient Education: Provide thorough and clear information to patients and their families about the home infusion therapy process, the transition of care, and the procedure for medication delivery.
- Documentation and Reporting: Maintain accurate and up-to-date electronic records of patient information and track their progress throughout the service, conducting follow-ups to ensure necessary patient documents have been signed and obtained.
- Quality Assurance: Ensure strict adherence to all applicable healthcare regulations, standards, and organizational policies, implementing quality assurance measures to monitor patient satisfaction, address any issues promptly, and continuously improve the intake process.
- Collaboration: Foster strong working relationships with the pharmacy and clinical teams to facilitate the accurate ordering and timely delivery of medications, supplies, and equipment required for home infusion therapy.
- Communication: Receive and manage any patient calls that require escalation to a pharmacist when a clinical intervention is required (adverse event, patient status change, medication counseling, or a drug interaction check).
- Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to effectively communicate with patients, healthcare professionals, and billing teams.
- Strong Analytical Skills: Demonstrate strong analytical and problem-solving skills, with the ability to prioritize tasks and delegate them when appropriate.
- Experience in Billing: Possess 3+ years of experience in billing, with a strong understanding of insurance coverage and benefits related to home infusion therapy.
- Intake Experience: Have 2+ years of experience in intake, with a strong understanding of patient assessment, insurance verification, and patient education.
- Clear Pharmacy Technician License: Possess a clear pharmacy technician license, with knowledge of TPN and specialty pharmacy experience.
AmeriPharma is a rapidly growing healthcare company that values new ideas, creativity, and productivity. We offer a comprehensive benefits package, including medical, dental, vision, life insurance, and a 401k program. Our company-sponsored outings and team-building events foster a positive and supportive work environment.
We are an AAP/EEO employer, committed to diversity and inclusion in our workforce. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, age, protected veteran status, or based on disability or any other legally protected class.
