Accomplished Collision Estimator

1 month ago

Manassas, Virginia, United States CARSTAR Manassas Collision Center Full time
Job Summary

We are seeking an experienced Collision Estimator to join our team at CARSTAR Manassas Collision Center. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that all repairs meet our high standards.

Main Responsibilities:
  • Customer Service:
    • Inspect qualified vehicles and write damage appraisals
    • Responsible for handling all appraisals, work authorizations, repair orders, supplements and warranties when dealing with the customer
    • Follow up on customer appraisals, in order to increase closing ratio; also can develop and implement follow-up program on appraisals
    • Ongoing communication with adjuster, production staff and customer regarding repair status
    • Inspect, repair and meet with customer when picking up vehicle to ensure customer satisfaction
    • Work to resolve any customer concerns or dissatisfaction with the work or the company
  • Coordinating Staff to Achieve Sales Goals:
    • Update and organize WIP report for daily production meetings
    • Participate in daily production / release meetings in order to provide key information to managerial staff
    • Update WIP report based on production meeting findings, copy report
    • Provide report to detail department and CSR reception
    • Cooperate with staff in planning meetings and schedules
    • Work with promotional representative to develop methods of follow-up and touches, such as follow-up and thank-you letters, props and other methods of maintaining constant contact and presence with agents, dealers, fleets and businesses
    • Participate in monthly company meetings and be willing to attend any and all training programs to enhance performance both personally and professionally
  • Appraisal Process:
    • Follow the CQS customer greeting processes with all individuals
    • Utilizing the tools in the CQS appraisal and best practices process
    • Captures consistently, utilizing the vehicle assessment forms, all customer and vehicle information, detailed vehicle damage entries and prior damages as per CQS requirements
    • Follows the standard imaging process on all potential insurance appraisals
    • Will add explanation lines to necessary image or repair line entries on all appraisals
    • Ensure that we use most commonly missed 'forgettables' found in insurance guidelines or on the CQS vehicle assessment sheets
    • Follow best practices when generating appraisals to achieve 95% accuracy 100% of the time – attention to detail
    Benefits and Requirements:
    • Competitive Salary:
      • $70,000 - $80,000 per year, depending on experience
    • Experience/Skill Requirements:
      • At least one year's experience in Management or in the industry
      • Knowledge of products used in facility
      • Functional/Technical Knowledge
        • Management Software (CCC One ) – INTERMEDIATE
        • Microsoft Office Software (Word, Excel, Outlook) – INTERMEDIATE
        • Estimating Software (CCC One) – INTERMEDIATE
      • Specialized Training
        • ICAR a plus
        • First Aid
        • WHMIS
      • Skills and Abilities Required
        • Work independently without close supervision
        • Flexible/adaptable to constant change
        • Strong tact and diplomacy; ability to interact with all levels of personnel
        • Highly organized, analytical and motivated; ability to handle multiple concurrent assignments
        • Ability to prioritize, organize and plan work under own initiative
        • Strong communication skills (written and verbal)
        • Decision making, delegation skills, leadership ability

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