Customer Service Team Member

2 days ago


Jacksonville, Florida, United States Quipt Home Medical Full time
Job Overview

We are seeking a highly skilled Customer Service Representative to join our team at Quipt Home Medical, a rapidly growing leader in the clinical respiratory equipment and service industry.

The ideal candidate will have excellent communication skills, a strong understanding of medical terminology, and the ability to work in a fast-paced environment.

Salary: $45,000 - $55,000 per year, depending on experience

Location: Mayhughs Medical Equipment, a subsidiary of Quipt Home Medical

About the Role
  • Provide exceptional customer service to patients, caregivers, and referral sources via phone, email, and in-person interactions
  • Qualify orders by identifying diagnosis and insurance coverage, ensuring verification of necessary information for third-party billing
  • Process work orders and paperwork, including prescriptions for physicians
  • Audit and confirm deliveries, pick-ups, and exchange paperwork daily
  • Participate in company training programs and continually develop knowledge and skills in all areas of the job
Requirements
  • High School Diploma or equivalent
  • Previous experience in a Clerical or Customer Service environment
  • Knowledge of Microsoft Office (Word, Excel)
  • Proficient general office skills (typing, computer, fax, filing, multiple phone line)
Benefits
  • Medical Insurance with multiple plans to choose from
  • Dental & Vision Insurance
  • Short Term Disability & Long Term Disability Options
  • Life Insurance
  • Generous PTO plan
  • Paid Holidays
  • 401K
  • 401K match
  • Competitive Pay


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